Cancellation policy

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their personal nor their professional interests.
that can be attributed to commercial or independent professional activity.


You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party designated by you, who is not the
The carrier is the one who has taken possession of the goods.


To exercise your right of withdrawal, you must inform us (Creatal GmbH, Bahnhofstraße 55, 56410 Montabaur,
Telephone: 02630999960, Email: info@travelboo.de) by means of a clear declaration (e.g. a letter with the
You must inform us (by post, letter or email) of your decision to withdraw from this contract.


You can use the attached sample cancellation form for this purpose, but it is not mandatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.


Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless otherwise agreed.
Nothing to the contrary has been expressly agreed upon; in no case will you be charged any fees for this refund.
We will charge you. We may refuse to refund you until we have received the goods back or
until you have provided proof that you have returned the goods, depending on which of the
earlier time.


You must return the goods without undue delay and in any event no later than fourteen days from the day on which
You must inform us of your cancellation of this contract, and return or hand it over to us.
The deadline is met if you send the goods before the fourteen-day period expires. You bear the
You are responsible for the direct costs of returning the goods. You are liable for any diminished value of the goods.
only arise if this loss in value is due to an inspection of the condition, properties and
The functionality of the goods is not attributable to the necessary handling of them.


Premature expiry of the right of withdrawal


The right of withdrawal expires prematurely in the case of contracts:

for the supply of goods that are not prefabricated and for whose production an individual selection
or is determined by the consumer or which clearly refers to the personal
are tailored to the needs of the consumer.


Sample cancellation form


If you wish to cancel the contract, please fill out this form and return it.


To


Creatal GmbH
Bahnhofstraße 55
56410 Montabaur
Email: info@travelboo.de
I/We hereby revoke the contract I/we concluded for the purchase of the following goods
(Name, order number if applicable and price):
..............................................................................
..............................................................................
Ordered on (date):
.............................
Received on (date):
.............................
Consumer's name and address:
.............................
.............................
.............................
.............................
Date:
....................................................
Customer signature (only for written cancellations):
....................................................